This is version 1.1, and is considered active as of February 1, 2023 12:00 AM.
From everyone at Volanti (the company behind Split My Flight), thank you for using our products! We build them to improve the general aviation scene in the modern world and allow you to focus on what really matters - being in the air.
As we don't know each of our users personally, we've had to put together some terms of service to help keep us all on the same page. Nothing in these documents is intended to be unfair or penalise you in order to make a profit. This agreement is about having a mutual understanding of everyone's responsibilities and expectations.
By signing up for an account on Split My Flight services you are agreeing to be bound by the following terms and conditions (the "Terms of Service").
The services offered by Volanti.Aero Limited t/a Split My Flight under these Terms of Service include various services to help you manage your compliance in relation to cost sharing of flights. Any services offered by us are referred to in these Terms of Service as "Services". Any new features, tools, or products which are added to the current service provision will also be subject to these Terms of Service, in addition to any product specific terms.
When we say "Platform", "Services" or "Products" we mean any of the features or software provided by Split My Flight, which you are granted access to. This includes our main website, the pilot portal, and the passenger portal.
When we say "you" or "your", we are referring to the person who owns the pilot account on Split My Flight.
You can contact us via email: [email protected]
These legal terms (English law applies and disputes will be settled by English courts) are between you and Volanti.Aero Limited t/a Split My Flight (Volanti/Split My Flight/Company/us/we/our) and you agree to them by using our services or products. Your Split My Flight account belongs to you and should only be used by you.
You should read this document along with our other policies, which are referenced as appropriate within.
We may update these Terms of Service in the future. All changes will be displayed on our website, with a full version history - the least we can do if we ever change the terms, is allow you to remind yourself of the previous version. Typically when we modify these terms it will likely focus on clarification on, or expansion of, specific areas to enable our services to grow. However, should we make significant changes we will endeavour to notify you in a timely manner.
When you use our services or products, now or in the future, you are agreeing to the latest version of these terms. That is true for any of our existing services, and future products and features that we add to our services over time. There may be times where we do not exercise or enforce any right or provision of these terms. In doing so, we are not waiving that right or provision.
If you violate any of these terms, we may terminate your account. That's a broad statement - deliberately so - and requires you to place a lot of trust in us. We do our best to remain as open and transparent as possible, and we're always happy to be contacted to discuss our terms.
To access and use the services, you must register for a Split My Flight account ("your account"). To complete your registration you must provide us with your full (legal) name, email address, and license details. You must register for personal usage only, and not on behalf of a business or organisation.
You are responsible for maintaining the security of your account and password. We cannot, and will not, be liable for any loss or damage from your failure to comply with this security obligation.
When registering, and occasionally when signing in, we may draw your attention to whether your password has been found to have leaked in published data breaches. We do this by cross referencing a jumbled up ("hashed") version of your password to a published leaked data. Where we find a match we will make you aware, however we take no responsibility for guaranteeing that your password has not been compromised elsewhere and this remains your responsibility.
You may not use our services for any purposes outlined in our restricted usage policy. Further, you remain responsible for any and all content or information that is posted via your account, along with any activity that occurs under your account. This includes any activity from those who have access to your login credentials.
We ask that multiple accounts are not created for the same person. We actively monitor signups and we will not tolerate excessive account creation. Additionally, we will remove any accounts created by automated methods, or by unauthorised resellers of our software.
In order to ensure that the performance for other organisations is not degraded by a high volume of new organisations, and to manage the time of our team, we may restrict registrations. When this happens all accounts will be subject to a manual activation. We will endeavour to complete this as soon as possible, and notify you via email when this occurs.
You are solely responsible for properly cancelling your account. We empower you to take ownership of your account and self-serve your cancellation request. Cancellations can be made via email, however the effectual date for this is considered to be the day a member of our team carries out your request. If you require help accessing the cancellation page, you can contact us.
When your request for cancellation is actioned we will immediately terminate your access to the platform and mark your data for deletion within 30 days. Within 30 days we will delete any data that we are no longer required to hold for compliance reasons. Within 90 days we expect your data to be removed from circulation within backups.
Please remember that we cannot recover data once it has been deleted, and we cannot restore single accounts from our backups. If you want to reactivate your account you must do so within the 30 days following your cancellation.
As a service provider we retain the right to freeze or terminate your account(s) and refuse any and all current or future use of our platform, for any reason, at any time. Freezing your account means you and any associated users on your account will not be able to access the account or any content in your account. Termination will result in the deletion of your account and your access to it. We also reserve the right to refuse the use of our platform to anyone, for any reason, at any time. Whilst we are confident that 99.9% of our users will behave in line with our terms, there may be the occasional bad actor that we have to deal with. Additionally, there are some things we stand against and this clause gives us the ability to exercise those choices. For more details of this, take a look at our restricted usage policy.
Any verbal, physical, written or other abuse (including threats of retribution) of our team will result in immediate account termination.
We provision our services with the intention of continuing to run them into the future. We do however reserve the right to modify or discontinue, temporarily or permanently, any part of our services with or without notice. Whilst Split My Flight's core product offering is launched as a free offering, we may introduce paid features in the future. However, we provide this service for free, supported by our software over at volanti.aero.
It may be the case that we change the pricing structure for our services and products. When we do so, we will intend to exempt current customers for a period of time, however we will always provide you at least 30 days notice until the new pricing will take effect.
Your use of the platform is at your sole risk. We provide these services on an "as is" and "as available" basis. We do not offer service-level agreements for most of our services, but we do take uptime of our platform seriously.
We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other users, in such a way that your usage might detract from them. Where this is likely to happen, we will always reach out to the account holder before taking any action unless there is an immediate risk of impacting other users.
We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public internet.
When you use our services, you are trusting us with your data, and the data of your passengers. We take that trust very seriously. You agree that we can process your data, and the data of your passengers, as described in our privacy charter, and for no other purpose. We, as humans, can access your data for the following reasons:
As a UK company, with all data storage infrastructure located within the UK, we only preserve or share customer data if compelled to by a UK government authority, with a legally binding order for us to do so. Where a non-UK authority contacts us we will in all cases refuse their request, unless it us supported by a UK government authority.
We use third party providers to provision the necessary servers, software, networking, storage, and any other such services or products. We maintain a list of sub-processors of personal data within our privacy charter.
Split my Flight behaves as a data controller and a data processor in different scenarios. We are a data controller for any and all data that relates to provision of your services, and management of your account. This data is stored and processed inline with our charter, in order to provide you with access to our platform. Where you add passenger details, Split My Flight will act as a data processor and process the personal information of these individuals inline with your requests.
Any data shared with us is used only for the purpose you signed up for and as described in our charter. We do not retain, use, disclose, or sell any information we receive for any other commercial purposes without the explicit permission of you, or your passenger(s).
You expressly understand and agree that Split My Flight (and by definition Volanti.Aero Limited) shall not be liable, in law or in equity, to you or to any third party for direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including (but not limited to) damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from: (a) the use or inability to use the platform or services; (b) unauthorised access to or alteration of your transmissions or data; (c) statements or conduct of any third party on the platform; (d) or any other matter relating to these terms or the services, whether as a breach of contract, tort (including negligence whether passive or active), or any other theory of liability.
In other words: choosing to use our platform does mean that you are making a bet on us. If the bet does not work out, that's on you (not us). We work hard to be as safe a bet as possible through careful management of the business, infrastructure, and by caring about the products we clear for takeoff. If you choose to use our service, thanks for backing us.
If you have any questions about these terms, please contact us.